Privacy Policy

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Last Updated: 6/27/2025

This Privacy Policy explains how Noctrnl LLC (“Noctrnl,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website or purchasing from Noctrnl, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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We may collect personal information you provide directly to us, including:

• Name

• Email address

• Phone number, if provided

• Shipping and billing address

• Order details

• Nail sizing information

• Custom order notes or personalization details

• Messages sent through contact forms, email, chat, or social media

• Payment-related information processed through third-party payment providers

We may also automatically collect certain information when you visit our website, such as:

• IP address

• Browser type

• Device information

• Pages viewed

• Website activity

• Referral source

• Cookies and similar tracking data

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2. How We Use Your Information

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We use the information we collect to:

• Process and fulfill orders

• Create custom or preset-size press-on nail sets

• Communicate about your order

• Respond to questions or customer service requests

• Send order confirmations, shipping updates, or important account notices

• Improve our website, products, and customer experience

• Prevent fraud, unauthorized activity, or misuse of our website

• Send marketing emails or promotional updates, if you choose to receive them

• Comply with legal, tax, accounting, or business obligations

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3. Nail Sizing and Custom Order Information

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If you submit nail measurements, sizing photos, custom design requests, or other personalization details, we use that information only to complete your order, improve sizing accuracy, assist with future orders, or provide customer support.

If you place a custom-size order and provide your full name and email address, we may keep your sizing information on file to make future ordering easier. You may request that we delete or update your sizing information at any time by contacting us.

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4. Payment Information

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Payments are processed through secure third-party payment processors. Noctrnl does not intentionally store your full credit card number or complete payment details.

Your payment information may be collected and processed by third-party providers according to their own privacy policies and security practices.

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5. Cookies and Website Tracking

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Our website may use cookies, pixels, analytics tools, and similar technologies to help the site function properly, remember preferences, analyze website traffic, understand customer behavior, and improve marketing.

You can adjust your browser settings to refuse or delete cookies. Some parts of the website may not work properly if cookies are disabled.

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6. Email Marketing

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If you sign up for emails, join a waitlist, subscribe to updates, or agree to receive marketing messages, we may send promotional emails about new products, launches, restocks, discounts, or brand updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

We may still send non-marketing emails related to orders, customer service, account activity, or legal notices.

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7. How We Share Information

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We do not sell your personal information.

We may share information with trusted third parties when needed to operate our business, including:

• Website hosting providers

• Payment processors

• Shipping carriers

• Email marketing platforms

• Analytics providers

• Customer service or communication tools

• Legal, tax, or business advisors

• Government authorities if required by law

These third parties may only receive the information needed to perform their services.

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8. Shipping and Delivery

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We share shipping information with carriers and fulfillment tools as needed to deliver your order. Once an order is shipped, carrier privacy policies and delivery practices may also apply.

Please make sure your shipping information is accurate before placing an order. Noctrnl is not responsible for issues caused by incorrect information entered at checkout.

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9. User-Generated Content and Social Media

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If you tag Noctrnl, send us photos, leave reviews, comment on social media, or share content featuring our products, we may view, respond to, or repost publicly available content with credit.

If you do not want your content shared or reposted, please contact us and we will remove it when reasonably possible.

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10. How We Protect Your Information

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We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no website, online store, payment system, or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to use trusted platforms and responsible business practices.

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11. How Long We Keep Information

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We keep personal information only as long as reasonably necessary for business, legal, tax, customer service, fraud prevention, and order fulfillment purposes.

Custom sizing information may be kept to make future ordering easier unless you ask us to delete it.

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12. Your Choices and Rights

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Depending on where you live, you may have the right to:

• Request access to personal information we have about you

• Ask us to correct inaccurate information

• Request deletion of certain personal information

• Opt out of marketing emails

• Ask questions about how your information is used

To make a request, contact us at:

Email: info@noctrnl.co

We may need to verify your identity before completing certain requests.

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13. Children’s Privacy

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Noctrnl is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without proper consent, we will take reasonable steps to delete that information.

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14. Third-Party Links

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Our website may include links to third-party websites, social media pages, payment platforms, or other services. We are not responsible for the privacy practices, content, or policies of third-party websites.

Please review their privacy policies before providing personal information.

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15. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

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16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Noctrnl LLC
Email: info@noctrnl.co
Website: noctrnl.co
Location: Illinois, United States

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